Frequently asked questions
Shipping
Where do you ship?
Where do you ship?
We ship anywhere within the USA. Unfortunately we don't ship internationally outside of the USA at this time.
What do I do if I haven't received my order?
What do I do if I haven't received my order?
If you haven't received your order within the delivery timeframe, and haven't received any updates on your order, please check the order tracking. If the order tracking indicates problems, then please reach out to our customer support team. You can either email us on info@goley.storeor give us a call on +1 (614) 500-2363. Lines are open between 10am to 6pm PT (except Weekends, when we are closed). We aim to respond within 24 hours during our 10am to 6pm PT business hours.
How can I track my order?
How can I track my order?
Once your order is dispatched from our warehouse, we'll email you an order confirmation with a tracking number, enabling you to track the status and location of your order.
Can I change my shipping address after placing my order?
Can I change my shipping address after placing my order?
If you notice an error with your shipping address, please email us asap within 24 hours on info@goley.storewith your name and order number so we can correct the address of your package before it departs. If your order has dispatched from our warehouse, there's no guarantee we can update the address, but we'll do everything we can.
Can I collect my order from your warehouse?
Can I collect my order from your warehouse?
Unfortunately we don't offer customers to collect their order from our warehouse.
Returns & Refunds
Do you accept returns?
Do you accept returns?
Yes, we accept returns under our 30 Day Return Policy. All returned items must be in new and unused condition and it its original packaging. If you have any questions about our return policy please email us on info@goley.storeor give us a call on +1 (614) 500-2363. Lines are open between 10am to 6pm PT (except Weekends, when we are closed). We aim to respond within 24 hours during our 10am to 6pm PT business hours.
How long does the refund take?
How long does the refund take?
Once we've received and inspected the item, you'll receive a refund within 10-12 business days, depending on your card issuer's policies. We refund only to your original payment method.
How do I start a return?
How do I start a return?
To start a return please email us on info@goley.store. For full information visit us our return policy page.
Payments & Security
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
How do I know my transaction is secure?
How do I know my transaction is secure?
We ensure that every credit card transaction occurs within a secure environment. The Goley payment system has a 128-bit SSL security encryption. The transaction is secure if you see a key lock at the top left of your web browser.
We do not retain your credit card information after your order is complete. Instead, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secure with each purchase.
Goley is committed to a safe, enjoyable, and smooth online shopping experience for all customers. For your safety, we have implemented a payment security screening process.
Confirmation of customer details on specific orders may be required before the order is processed. Please ensure that you provide accurate and up-to-date contact information should we need to confirm the security of your order.
Company & Contact
Where is Goley located?
Where is Goley located?
We're based out of Seattle in the USA.
2025 Riverside Dr suite 650, PMB 1002, Upper Arlington, OH 43221, United States
How can I contact Goley?
How can I contact Goley?
You can contact us by phone or email:
- Phone: +1 (614) 500-2363
- Email: info@goley.store
Lines are open between 10am to 6pm PT (except weekends, when we are closed). We aim to respond within 24 hours during our 10am to 6pm PT business hours.
Have any questions? Reach out to our friendly team
If you have any questions read our helpful FAQs, or please contact us. We aim to respond within 24 hours of your inquiry. Our business hours are between 10 am to 6pm PT (except weekends, when we are closed).
Thank you for choosing Goley. We look forward to serving you with transparency, integrity and our commitments.
Goley
Open Monday-Friday
10AM-6PM PT
Email: info@goley.store
Phone: +1 (614) 500-2363
Address: 2025 Riverside Dr suite 650, PMB 1002, Upper Arlington, OH 43221, United States
We aim to respond within 24 hours during our 10am to 6pm PT business hours.